Support capability
Time-sensitive documents, when they are part of a trip
Signature pages, passports, contracts and small packages moved with proof of custody — as a capability attached to travel and event work, not as a parcel service.
Limited availabilityFor programmes that need a plan before a price.
Part of Specialty Logistics · all services
What this service handles
Corporate and event work throws up small urgent movements: a document that has to be signed before a flight, a passport left behind, a package that has to reach a stand before the show opens.
VaultPac can run these, with the same proof workflow used for luggage — collected, photographed, scanned and delivered with a recorded recipient. The network and the app already do this; there is nothing to build.
It is listed here as a support capability rather than a product, and it is deliberately not promoted. The catalog is explicit on the reason: leading with parcel work would turn VaultPac into a commodity courier company in the eyes of exactly the customers it is built for.
Typical movement
- Collection Proof captured at pickup
- Direct run Assigned to the nearest available operator
- Delivery Named recipient recorded
Who uses this service
- Corporate accounts with an urgent document
- Legal and professional services firms
- Event and production coordinators
- Executive assistants
- Existing VaultPac accounts
How VaultPac coordinates it
Every booking is a trip. A trip carries trip services, and each service breaks into the individual movements that actually have to happen — which is why the people and the bags do not have to travel the same way.
- Trip
- Trip services
- Individual movements
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Proof of pickup
Time, place and who released the item, captured at collection.
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Proof of delivery
Time, place and who received the item, captured at delivery.
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Operator assignment
Movements assigned to a specific operator and vehicle, with the assignment visible to dispatch throughout.
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Timed offer & backup routing
The preferred operator is offered the movement first and has a window to accept; if they do not, it moves to the backup pool automatically.
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Dispatch monitoring
Every movement on one board while it runs, so a late arrival is seen rather than reported.
Why VaultPac for this
- Proof of custody on a document run, which most same-day couriers reduce to a scribbled signature.
- Attached to an existing account and an existing trip rather than a separate vendor.
Important
- Courier work is a support capability for travel, corporate and event customers. VaultPac is not a parcel carrier and does not offer general freight, medical or e-commerce delivery.
Questions
Is this a general courier service?
No. It is a capability offered to customers already using VaultPac for travel, corporate or event logistics. General parcel and e-commerce delivery is not a service we offer.
Next step
Plan document courier with us
Tell us the shape of the movement — dates, numbers, where it starts and where it has to end. We come back with an operating plan and a price, not a form letter.